Shipping policy

Shipment Processing Time

All orders are processed within one to two business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Incorrect Shipping Address or Address Changes

Items shall be shipped to the address the Customer has provided to OFFROAM. If customer’s address, for any reason, changes, or is invalid, and the product is lost as a result, or delivered to an address from which Customer cannot retrieve it, Customer is solely responsible for said loss. If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you.

Lost or Stolen Packages
If for some reason your package becomes lost, please contact OFFROAM so a claim with the courier can be filed. OFFROAM will NOT ship another item until the courier contacts OFFROAM about the claim. If you are concerned about theft, please use a shipping address to a business or other safe place. OFFROAM is not responsible for stolen or misdelivered packages.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Please note that additional charges may apply for any order shipping to Hawaii, Guam, or Puerto Rico. Customer, hereby, consents to pay the shipping as quoted at check out, or for Hawaii, Guam and Puerto Rico, Customer agrees to pay the amount invoiced via email, for shipping.

Shipment to P.O. Boxes or APO/FPO Addresses

OFFROAM ships to the United States with USPS. We do not currently ship to U.S. Territories, other than Guam and Puerto Rico. OFFROAM does ship to APO/FPO/DPO addresses. If an order is received with a P.O. Box address, which requires a physical address, OFFROAM will reach out via email, or telephone, to request a physical address. If you fail to provide one, OFFROAM will be unable to ship the item, your order will be cancelled, and your purchase money will be refunded.

Customs, Duties and Taxes

OFFROAM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Goods Policy

While we make every attempt to make sure packages arrive in perfect condition, on occasion a product does get damaged. If this happens with your package, please contact us immediately.

In order to file a damaged goods claim, customer must contact OFFROAM no later than 3 days after receiving the product. After 3 days, OFFROAM is unable to accept damaged goods claims. If your item arrives damaged, please contact us immediately upon receipt.

OFFROAM cannot be held responsible for any product damages incurred during transit. OFFROAM will, however, help the customer file a claim with the carrier, but, claims are subject to approval by the carrier.

If you can see damage upon delivery, DO NOT SIGN for the item and REFUSE THE DELIVERY.

If item is delivered with damages, please document all issues with pictures and contact us right away with the delivery slip and photos so we can assist you.