FAQ

Discounts

Offroam offers a discount for a wide range of military employees (active-duty military, veterans/retirees), first responders (active-duty police, fire, and EMT), teachers (school teachers and university/college professors); medical providers & hospital employees (doctors, nurses, therapists, and social workers). Please reach out to us at hello@getoffroam.com or text us 415-592-7626.

Returns

If you'd like to return your Offroam product, please ship it back to us within 30 days of purchase. We will email you a return label and refund will be issued as long as product is in re-sellable condition. Please email us at hello@getoffroam.com with your order number and full name and we will kick off our easy return process!

Shipping

All orders ship from our centrally located warehouse in Iowa. Our team ships daily. We offer a variety of shipping options with USPS and UPS. During checkout, you will be able to choose a shipping option that's right for you - from slower & cheaper USPS First Class to pricier & faster UPS 2nd Day Air. 

Technical Support

Your Offroam mount is custom-designed to fit your truck perfectly. The mount is designed to stay on the air vent even over rough roads. If your base does not hold on your vehicle follow the following troubleshooting steps and reach out to hello@getoffroam.com or text us 415 592-7626 for assistance. We would be more than happy to help you troubleshoot.

STEP 1: Check if you purchased and received the correct model.

  • As vehicle manufacturers update their models, they tend to produce both outgoing and re-designed models in the same year. For instance, in 2018 Jeep produced both JK and JL Wranglers. Make sure to check both the model year and the year of manufacture of your vehicle. Reach out to us for assistance when in doubt.

STEP 2: Confirm that your air vent is not modified.

  • Offroam air vent base is specifically made to fit only OEM air vents. Any modifications, such as Meso Customs Crome Delete package for Toyota Tacoma, are not compatible.

STEP 3: Confirm you followed installation instructions. 

  • Both screws need to be tight. As you install your base, please alternate between left and right screws at least 5 times - until both are snug. Failure to do so, will get one side tight while releasing the tension on the other side. This means the screws will rattle out and not hold the phone.

If you checked all other steps above, but the clamp is still falling off - reach out to hello@getoffroam.com or text us 415 592-7626