Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@getoffroam.com or text us at (415) 592-7626

Pricing

Offroam offers a discount on most products to a wide range of military employees, first responders and teachers in US and Canada. If you are a veteran, serve in the military or help protect and educate, please reach out to us at hello@getoffroam.com or text us 415 592-7626 for a discount code.

Returns

Customers are responsible for shipping fees for returns either through the discounted prepaid label option or paying for postage in full with the carrier of your choosing.

Shipping

Your OFFROAM orders are packed and shipped on weekdays only from our warehouse in Iowa. Most orders placed by 10 am EST will leave the warehouse that same day. We offer two types of shipping: USPS First Class (typically 3-8 business days) and Priority Mail (2-4 business days). If you need urgent shipping, please text us or call at 415-592-7626 and a member of our team will help you choose a faster shipping option. 

Please note that due to COVID-19, our fulfilment centre may be operating on reduced staff to keep folks safe and distanced from each other so please allow for additional handling time to process and ship out orders. USPS is continuing to experience shipping delays due to Covid and staff shortage.

Yes, we do. International shipping costs are higher than domestic due owing to export documentation, customs clearance, and brokerage fees.

Technical Support

Your Offroam mount is custom-designed to fit your truck perfectly. The mount is designed to stay on the air vent even over rough roads. If your base does not hold on your vehicle follow the following troubleshooting steps and reach out to hello@getoffroam.com or text us 415 592-7626 for assistance. We would be more than happy to help you troubleshoot.

STEP 1: Check if you purchased and received the correct model.

  • As vehicle manufacturers update their models, they tend to produce both outgoing and re-designed models in the same year. For instance, in 2018 Jeep produced both JK and JL Wranglers. Make sure to check both the model year and the year of manufacture of your vehicle. Reach out to us for assistance when in doubt.

STEP 2: Confirm that your air vent is not modified.

  • Offroam air vent base is specifically made to fit only OEM air vents. Any modifications, such as Meso Customs Crome Delete package for Toyota Tacoma, are not compatible.

STEP 3: Confirm you followed installation instructions. 

  • Both screws need to be tight. As you install your base, please alternate between left and right screws at least 5 times - until both are snug. Failure to do so, will get one side tight while releasing the tension on the other side. This means the screws will rattle out and not hold the phone.

If you checked all other steps above, but the clamp is still falling off - reach out to hello@getoffroam.com or text us 415 592-7626

Yes! You can mount your Garmin spine-mount devices like inReach mini, CB radio, GoPro cameras and other small navigation devices.

We do not recommend mounting large tablets and other heavier components for heavy duty applications - like off-roading and professional use.

Always check product specifications for exact load ratings.