Your Offroam mount is custom-designed to fit your truck perfectly. The mount is designed to stay on the air vent even over rough roads. If your base does not hold on your vehicle follow the following troubleshooting steps and reach out to firstname.lastname@example.org or text us 415 592-7626 for assistance. We would be more than happy to help you troubleshoot.
STEP 1: Check if you purchased and received the correct model.
- As vehicle manufacturers update their models, they tend to produce both outgoing and re-designed models in the same year. For instance, in 2018 Jeep produced both JK and JL Wranglers. Make sure to check both the model year and the year of manufacture of your vehicle. Reach out to us for assistance when in doubt.
STEP 2: Confirm that your air vent is not modified.
- Offroam air vent base is specifically made to fit only OEM air vents. Any modifications, such as Meso Customs Crome Delete package for Toyota Tacoma, are not compatible.
STEP 3: Confirm you followed installation instructions.
- Both screws need to be tight. As you install your base, please alternate between left and right screws at least 5 times - until both are snug. Failure to do so, will get one side tight while releasing the tension on the other side. This means the screws will rattle out and not hold the phone.
If you checked all other steps above, but the clamp is still falling off - reach out to email@example.com or text us 415 592-7626